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FAQS

  • Who is responsible for contacting the utility companies after I move in?
    You as the tenant are responsible for setting up accounts with the utility companies directly when you move into your property and also when you leave, taking care to provide meter readings at the beginning and end of the tenancy. Unless this is stated in the agreement as in inclusive fee by the landlord.
  • When will I get my deposit back?
    Your landlord has up to 10 days from your vacate date to propose deductions from your deposit. Once agreed your deposit will be sent back to you by bank transfer and this can take up to 3-5 working days to clear into your account. If there is a disagreement then that portion of the deposit will be retained pending a resolution
  • How will the rental value of my property be determined?
    We will complete a full and free evaluation of your property, looking at variables like: the spec of your property, other properties prices in the surrounding area as well as considering local rental market conditions. We can then give you an estimate on what kind of yield to expect.
  • If I want to let my property do I need to let the mortgage lender know?
    Permission from your mortgage lender to let out your property is needed. If they impose any special conditions you will need to let us know. If the property has a buy-to-let mortgage then permission has already been granted or if you are the freeholder of a the property.
  • What must a landlord have in place when renting out a property?
    - Gas safety certificate (to be renewed every year) - Electrical Installation Condition Report (EICR) - Energy performance certificate (EPC)
  • Why should I have an inventory?
    An inventory is a detailed list of the contents and a brief description of condition taken before the tenant moves in. It is important that if there are any disputes over damage at the end of the tenancy, you have proof of the original condition of the property and its contents you choose to provide.
  • What is an EPC, and how long is it valid?
    An EPC (Energy Performance Certificate) is a check to measure the energy efficiency of a property. The rating scale is from A-G, valid for ten years. EPCs are mandatory; by 2025, all properties must have a minimum rating of C.
  • How much will it cost to manage my property?
    Property management fees depend on your rental price. They are calculated as a percentage of the agreed monthly rental. For further information on fees and services, please get in touch.
  • How do i know if i'm getting a good tenant?
    This is extremely important. At Just Reside as part of the tenant application process we: Conduct identity and residency checks Obtain credit references Check employer and current landlord references Obtain guarantors where necessary For non-UK applicants we check that they have the ‘right to rent’
  • What is the DPS?
    All shorthold tenancy deposits are registered and held in these secure deposit schemes. The schemes keep the money safe and ensure any deposit disputes are smoother and more efficient.
  • How can I improve my EPC rating?
    There are a few easy and cheap ways to improve your property's EPC rating. Ensuring all your lightbulbs are energy savers (LED) is a simple change. Check your loft insulation is at least 270mm too, and if you have cavity walls ensure these are filled with insulation. Replacing old valves on the radiators. More expensive ways to improve your property's EPC rating include: Replace single glazed windows with double glazing to reduce heat loss. Replacing an old, inefficient boiler; adding modern controls like room thermostats. Adding renewable technologies like solar panels to the property.
  • How to evict a bad tenant?
    Eviction at the end of tenancy: Landlords are entitled to regain possession of their property at the end of the fixed period provided you give at least two months’ notice under section 21 of the Housing Act 1988. Eviction during the tenancy: For a landlord to evict a tenant from their property during the agreement, there must be a valid reason or breach of tenancy terms based on one of the grounds set out in section 8 of the Housing Act 1988 i.e if a tenant fails to pay rent for at least two months.
  • Is my deposit protected?
    If your tenancy falls under the deposit protection rules you will receive your deposit certificate documents within 30 days of paying your deposit.
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